Consumer advice
Get advice on consumer issues, your energy supply and postal service.
England and Wales
Contact the consumer helpline.
Citizens Advice
Telephone: 0808 223 1133
Welsh language: 0808 223 1144
Monday to Friday, 9am to 5pm
Scotland
Contact for advice on consumer issues.
Advice Direct Scotland
Telephone: 0808 800 9060
Monday to Friday, 9am to 5pm
Contact for advice on your energy supply.
Home Energy Scotland
Telephone: 0808 808 2282
Monday to Friday, 8am to 8pm
Saturdays and bank holidays, 9am to 5pm
Contact for advice on Royal Mail postal services.
Postal Advice Scotland
Telephone: 0808 800 9060
Monday to Friday, 9am to 5pm
Northern Ireland
Contact the for complaints about energy, water, transport and post.
Consumer Council for Northern Ireland
Telephone: 0800 121 6022
Monday to Friday, 9am to 5pm
Contact for:
- advice on avoiding scams
- making a complaint about a trader
- reporting a scam
- asking about your consumer rights
Consumerline
Telephone: 0300 123 6262
Monday to Thursday, 9am to 5pm
Friday, 9am to 4pm
Find further advice on your consumer rights as well as how to make a complaint.