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This publication scheme explains what information the Immigration Advice Authority (IAA) makes routinely available. It helps you find information about how we work, what we spend, and the services we offer.Ìý

We publish information as outlined in the Ìý

This publication scheme is not an exhaustive list of individual publications, but rather a description of the classes or types of information that we are committed to publishing.

Who we are and what we doÌý

• About the IAAÌýÌý

• How to contact the IAAÌý

• IAA’s leadership teamÌý

• Governance structureÌý

What we spend and how we spend itÌý

• Annual Reports and AccountsÌý

• Procurement policy

• Sources of incomeÌý

What our priorities are and how we are doingÌý

• Corporate Plan

• Customer Service Charter

How we make decisionsÌý

• Consultation documents and outcomes

Our policies and proceduresÌý

• Commissioner’s code of standardsÌý

• Guidance on competenceÌý

• Complaints procedureÌý

• Complaints scheme (against immigration advisers)Ìý

• How to make an FOI requestÌý

• FOI Releases

• Disclosure of information policy and procedureÌý

• Management of disclosures and disclosure informationÌý

• Dealing with unacceptable behaviour towards IAA staffÌý

• Equality and diversity policyÌý

• Personal information charterÌý

• Criminal enforcement policyÌý

• Whistleblowing policyÌý

Lists and registersÌý

• Ìý

• Ìý

• List of prohibited or suspended immigration advisersÌý

The services we offerÌý

• Guidance for the public on immigration adviceÌý

• Guidance for regulated advisersÌý

• Ìý

• Awareness materials (leaflets, posters, videos)Ìý

• Press releases and communicationsÌý

How to request informationÌý

Most information is available on the IAA website or ÒÁÈËÖ±²¥. If you cannot find what you need, you can:Ìý

Submit an enquiry through the .Ìý

Email: info@immigrationadviceauthority.gov.ukÌýÌý Post: Immigration Advice AuthorityÌýPO BOX 567ÌýDartfordÌýKentÌýDA1 9WXÌýUnited KingdomÌýÌýWe aim to respond within 20 working days.Ìý

Feedback and complaintsÌý

You can give feedback or make a complaint about this scheme by submitting an enquiry through the , or request an FOI response by contacting us at info@immigrationadviceauthority.gov.uk.Ìý

If you’re not satisfied with our response, contact the .Ìý

AccessibilityÌý

We aim to make all information accessible. If you need information in a different format, please contact info@immigrationadviceauthority.gov.uk.Ìý

Crown copyright and licensingÌý

Most documents supplied by the IAA will have been produced by government officials and will be protected by Crown copyright.Ìý

You may re-use the Crown copyright protected material (not including the Royal Arms and other departmental or agency logos) free of charge in any format for non-commercial research, private study or internal circulation within your organisation. The material must be acknowledged as Crown copyright, and you must give the title of the source document or publication.Ìý

Please see The National Archives website for more information on .Ìý

All the content on this website is under the , ÒÁÈËÖ±²¥.Ìý

Information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988. Therefore, information you receive which is not subject to Crown copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. You must ensure that you gain their permission before reproducing any third party (non-Crown copyright) information.Ìý

For any other proposed use of the material please apply for a Click-Use PSI Licence for core material from the Office of Public Sector Information:Ìý

Office of Public Sector InformationÌýInformation Policy TeamÌýKewÌýRichmondÌýSurreyÌýTW9 4DUÌý

·¡³¾²¹¾±±ô: licensing@opsi.gsi.gov.uk