Complaints procedure
Make a complaint about HM Prison and Probation Service
Set out your complaint clearly, including dates and any other details, and send it to HMPPSPublicEnquiries@justice.gov.uk.
If you鈥檙e not happy
If you鈥檙e not happy with how we have handled your complaint, you can contact the .
Prisoners request and complaints procedure
There is a separate process for people in prison to follow. Prisoner complaints policy.