Guidance

Intensive Personalised Employment Support provider guidance

DWP provider guidance for Intensive Personalised Employment Support (IPES).

Applies to England and Wales

Updates to this page

Published 10 March 2021
Last updated 30 July 2025 show all updates
  1. Updated ICE contact email in 'Chapter 14: Complaints' to contact@ice.gov.uk.

  2. Chapter 3: 3.15 Providers advised not to share work coach details, 3.82 revised process added, Annex 3.2 updated. Chapter 4: Paragraphs 4.49 and 4.51 updated. Chapter 5: 5.03 Corrected name for Education and Skills Funding Agency, Corrected name for Supporting Families programme, paragraphs 5.27-5.33 updated. Chapter 7: 7.12 Thresholds amended following National Living Wage uprating for 2023/24. Chapter 8: Paragraphs 8.08 and 8.09 updated. Chapter 9: 9.29 Thresholds amended following National Living Wage uprating for 2023/24. Chapter 11: CHES replaced with CMPD Chapter 13: Paragraphs 13.09-13.13 updated

  3. Updated Intensive Personalised Employment Support (COVID-19) provider guidance, chapters 1 to 14 (there's no chapter 12) and annexes 2 and 3.

  4. First published.

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