The Experience of Additional Work Coach Support
This report details the findings of in-depth qualitative research with customers to understand the experience of Additional Work Coach Support.
Documents
Details
Research background听
This report was commissioned as part of research and evaluation activities to develop a robust evidence base to inform the development and delivery of the Department鈥檚 Additional Work Coach Support.听听
Contribution to the evidence base听听
This report promotes understanding of DWP health journey customers鈥� experience of receiving additional support from a work coach. Specifically, the research focused on:听
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how the support offer was communicated to claimants, and what their expectations and goals were for the support听
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claimants鈥� experience of receiving the additional support in practice听听
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the extent to which claimants felt comfortable discussing their health condition, and other barriers to work, with their work coach听
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the types of support offered by work coaches, and how this was viewed by claimants including whether this was appropriately personalised to support needs听
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qualitative evidence of outcomes around confidence, motivation, wellbeing and attitudes towards work as well as movement towards or into employment
Recent ad hoc analyses also report positive impact on employment outcomes for customer groups (limited capability for work and work-related activity and work related activity group, LCWRA and WRAG, respectively). These can be found at:听
The impact of additional Jobcentre Plus support on the employment outcomes of disabled people - 伊人直播听
Research value听
The Department will use these findings, alongside the wider evaluation and evidence base to improve our services and design DWP鈥檚 future employment support.