Guidance

Vulnerability considerations: caseworker guidance

Tells HM Passport Office staff about identifying and handling vulnerability and safeguarding issues connected to our customers.

From:
HM Passport Office
Published
19 December 2022
Last updated
22 September 2025 — See all updates

Documents

Vulnerability considerations for passports (accessible)

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PDF, 580 KB, 57 pages

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Details

This guidance tells HM Passport Office staff:

  • what vulnerability means
  • how to identify vulnerability considerations before, during and after a passport application
  • what to consider when they identify a vulnerability indicator
  • how to deal with passport applications when they identify a vulnerability indicator

Updates to this page

Published 19 December 2022
Last updated 22 September 2025 show all updates

  1. Added an accessible version.

  2. Updated the vulnerability considerations for passports guidance. A full list of changes can be found in the guide.

  3. Updated guidance.

  4. First published.

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