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If you apply for a rural grant or claim for a rural payment, you need an online account with the Rural Payments Agency. You鈥檒l need to register for an account for yourself and your business to sign in to the . You must keep your details up to date.

There鈥檚 a different process if you need to update digital maps of registered land. Read digital maps in the Rural Payments service: check and change your maps.

Using the Rural Payments service for the first time

Call the Rural Payments helpline to register for an account.

You鈥檒l be given a customer reference number (CRN) and a 6-digit security code to set up a password. You can then access Rural Payments and聽.

Register your business

You鈥檒l also need to register your business. You can do this after signing in to the Rural Payments service for the first time.

You鈥檒l need the following information:

• name of the business
• address of the business
• email address of the business
• type of business (for example, sole trader or partnership)

Call the Rural Payments helpline on 03000 200 301 if you need any help.

Register your bank account details

You鈥檒l need to register the bank details of the account you use to claim payments. To do this sign in to the Rural Payments service to register, view or update your bank details.

Only those with Full Business or Make Legal Changes Permissions can register, view or update account details.

Do not send your bank account details by email or post.

You鈥檒l need to wait 24 hours after you register your business before you can register your bank account details.

What personal details you can update

Use the to change:

• your name
• your date of birth
• the address where you live
• your email address
• your telephone number

Only you can update your personal details, not someone else acting on your behalf.

How to update your personal details

1. Sign in to the , then select 鈥榁iew personal details鈥�.

2. Click on 鈥楢mend personal details鈥�.

3. Check the information RPA holds about you and update any details. You will get an error message if you try to enter an email address that is already registered to another user on the . Enter a unique email address to continue.

4. Click 鈥楽ubmit changes鈥�.

What business details you can update

Use the to change your business:

• name
• address, where RPA will send correspondence
• telephone number
• email
• VAT registration number
• bank details

Business details can be updated by you, or someone acting on your behalf, such as an agent if they have the correct permission level. Read Rural Payments service: give or update permissions for more information.

How to update business details

1. Sign in to the .

2. From the 鈥榊our businesses and messages鈥� page, select 鈥榁iew business鈥�, for the business you want to update.

3. Select 鈥榁iew and amend your business details鈥�.

4. Select 鈥楢mend business details and reference numbers鈥�.

5. Check the information RPA holds about your business and update any details.

6. Click 鈥楽ubmit changes鈥�.

Other changes in circumstances

If there鈥檚 a change in your business, for example, a split, merger, or a change of partner, read the guidance 鈥�Rural payments: if the structure of your business is changing鈥�.

If a person who is registered with the Rural Payments service has died, read the guidance 鈥�Rural payments: if a registered customer dies鈥�.

For any other changes in circumstances, call the RPA helpline for advice.