SAM72000 - Manage work: access to records: contents

  1. SAM72001
    Introduction
  2. SAM72010
    Case view hierarchy
  3. SAM72020
    Individual access
  4. SAM72030
    Responsible offices and agents
  5. SAM72040
    Responsible offices and taxpayers
  6. SAM72050
    Transfer of responsibility for taxpayers
  7. SAM72060
    User roles

User role information

  1. SAM72062
    Agent maintainer
  2. SAM72064
    Appeals handler - processing and technical office
  3. SAM72066
    Appeals handler - recovery office
  4. SAM72068
    BACS rejection processor - FAO
  5. SAM72070
    Call centre adviser
  6. SAM72072
    Charge remitter - recovery office
  7. SAM72074
    Clerical accounts office caseworker
  8. SAM72076
    Clerical caseworker - recovery office
  9. SAM72078
    Clerical caseworker - technical office
  10. SAM72080
    Clerical processing manager
  11. SAM72082
    Clerical processing officer
  12. SAM72084
    Clerical reallocation officer - processing, recovery and technical offices
  13. SAM72086
    Compliance manager
  14. SAM72088
    Compliance signals maintainer
  15. SAM72090
    Enquiry officer - processing office
  16. SAM72092
    Enquiry officer - technical office
  17. SAM72094
    Office manager
  18. SAM72096
    Payment processor - processing office
  19. SAM72098
    Payment processor - recovery and technical office
  20. SAM72100
    Repayment authoriser
  21. SAM72102
    Review interest officer - processing and recovery offices
  22. SAM72104
    Review interest officer - technical office
  23. SAM72106
    RTC agent - receivables telephone centre
  24. SAM72108
    SA quality case selection officer
  25. SAM72110
    SA view only
  26. SAM72112
    Time to pay officer - processing and recovery office
  27. SAM72114
    Worklist manager - recovery office
  28. SAM72116
    Worklist manager - technical office
  29. SAM72118
    Worklist viewer