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A听B听C听D听E听F听G听H听I听L听M听N听O听P听Q听R听S听T听U听V听W听Y

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For the How To index, go to TCM0325010

A

Link to TCM page	Alphabetical Title - A
TCM0132020	Access to DWP Data听
TCM1000349	Accutrac - How to send a case to storage using Accutrac
TCM1000350	Accutrac - How to request documents stored on Accutrac
TCM0036020	Address - change
TCM0304100	Address changed to non-UK / non-EEA - temporary or permanent
TCM0048060	Address/work change - country outside UK听
TCM0062060	Agent - authorisation
TCM0042020	Age-related WTC eligibility (Info)
TCM0118040	Allowable deductions from income (Info)
TCM0022040	Amend effective date - backdating
TCM0022060	Amend effective date - forward dating
TCM0042040	Amend Finish screen - correct completion (Info)
TCM0256020	Annual Declaration - disregard
TCM0256060	Annual Declaration - February 1 to April 5 - Manage Finalisation Team only
TCM0256040	Annual Declaration - Late declaration received - consider new claim
TCM0256080	Annual Declaration - manual Annual Declaration - issuing and processing
TCM0254040	Annual Declaration - manual capture
TCM0256200	Annual Declaration - manual capturing a new claim - for late declarations helpcard
TCM0256120	Annual Declaration - manual duplicate Annual Declaration听
TCM0256160	Annual Declaration - manually issue notice - record date (Info)
TCM0254080	Annual Declaration - manually log
TCM0254100	Annual Declaration - reply required and automatic renewal
TCM0256180	Annual Declaration - record as not served
TCM0256220	Annual Declaration - referral from Manual Capture team听
TCM0254120	Annual Declaration - reminders
TCM0254140	Annual Declaration - returning
TCM0256240	Annual Declaration - S17 Notice group box (Info)
TCM0254220	Annual Declaration - specified dates
TCM0254240	Annual Declaration - validation check failures
TCM0012020	Appeals glossary
TCM0014020	Appeals - Mandatory Reconsideration - initial action
TCM0014030	Appeals - Mandatory Reconsideration process
TCM0012230	Appeals - response writers - consider what information can be disclosed
TCM0014040	Appeals stage 1 - initial appeal action
TCM0014160	Appeals stage 3 - settlement by agreement
TCM0014200	Appeals stage 4 - preparing the response听
TCM0014220	Appeals stage 4 - preparing the response - late appeals
TCM0014240	Appeals stage 4 - preparing the response - supplementary response required听
TCM0014280	Appeals stage 5 - other procedures prior to Tribunal decision听
TCM0014320	Appeals stage 6 - action on receipt of Tribunal decision听
TCM0014360	Appeals stage 7 - consideration of appeal to Upper Tribuna
TCM0240030	Applicant Failed Payments work list - recalls
TCM0152040	Application Notes (Info)
TCM0152060	Application Notes and Household Notes - correct completion听
TCM0240040	Authorise or reject user requested payments - URP Authorisers Team
TCM0132120	Award calculation (Introduction)
TCM0132140	Award calculation stage 1 - Establishing award periods and entitlement periods (Info)
TCM0132160	Award calculation stage 2 - Calculating maximum entitlement due for each entitlement period (Info)
TCM0132200	Award calculation stage 3a - Determine if income adjustments due (Info)
TCM0132220	Award calculation stage 3b - Income periods (Info)
TCM0132240	Award calculation stage 3c - Calculating income adjustments (Info)
TCM0132260	Award calculation stage 3d - Income equal to, or less than, taper start point (Info)
TCM0132280	Award calculation stage 3e - Income greater than taper start point (Info)
TCM0132300	Award calculation stage 3f - Compare taper amount to entitlement amount (Info)
TCM0132320	Award calculation stage 3g - Tapering next entitlement (Info)
TCM0132340	Award calculation stage 4 - Calculating total of each award (Info)
TCM0334000	Award Declaration (STC - capture)
TCM0338000	Award Declaration (STC - general)
TCM0182020	Award notice (Introduction)
TCM0182200	Award notices - View Award function and Reconciliation details cross-referencing table (Info)

听

B

Link to TCM page	Alphabetical Title - B
TCM0022100	Backdating - general
TCM0236040	Bacs payment missing
TCM0282060	Bacs payment - missing(Bank Liaison)
TCM0062100	Bank account details missing
TCM0282100	Bank accounts - foreign
TCM0282120	Bank and building society accounts - invalid accounts (Bank Liaison)
TCM0314000	Bank Details Guide: contents
TCM0240020	Bank Liaison - Applicant Failed Payment - 拢2,000 or under
TCM0282020	Bank Liaison Team (Introduction)
TCM0046020	Bank or building society account change / payment frequency
TCM0022140	Benefit interest present - backdating
TCM0048100	Benefit start/end dates
TCM0302040	Birth certificates - replacement requests听
TCM0302080	Birth certificates - Valuables team only

听

C

Link to TCM page	Alphabetical Title - C
TCM0220040	Calculate and schedule manual payments and BF maintenance - Manual Payments Team only
TCM0220080	Calculating and scheduling manual payments - TCO
TCM0126020	Calculating the hours (Info)
TCM0062020	Capture application (Introduction)
TCM0042060	Capture correction
TCM0138320	Capturing and amending a claim
TCM0062120	Capturing a new claim
TCM0124020	Carers (Info)
TCM0302120	Cashcheques - returned automatic cashcheques
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0240120	Ceased Employment work list听
TCM0138420	CES - Income Support
TCM0138440	CES - Jobseeker's Allowance
TCM0284080	Change of circumstances - complex to non-complex
TCM0284120	Change of circumstances - non -complex to complex
TCM0032040	Change of circumstances - notifying CBO听
TCM0032060	Change of circumstances - receipt from CBO听
TCM0042100	Change results in an underpayment (in-year) (Info)
TCM0042120	Change results in no eligibility (Info)
TCM0042140	Changes - general (Info)
TCM0048020	Changes - work (Introduction)
TCM0124040	Charity work or voluntary work (Info)
TCM0220180	Check payment postings
TCM0134020	Child at risk - request or information from LA or HSSBT
TCM0076030	Child in current award - CBO spreadsheet
TCM0076020	Child in current award - clerical referral action
TCM0032100	Child or qualifying young person - adding or re-including
TCM0032140	Child or young person - ending responsibility
TCM0114060	Child or young person - excluded from family (Info)
TCM0114080	Child or young person - responsibility (Info)
TCM0062200	Child or young person restarts full-time education
TCM0062160	Child responsibility start date (Info)
TCM0114020	Child Tax Credit entitlement - elements (Info)
TCM0114040	Child Tax Credit entitlement - payment (Info)
TCM0134120	Child Trust Fund - additional payments - referral received
TCM0134160	Child Trust Fund - clerical referral process
TCM0134200	Child Trust Fund - contact from customer听
TCM0124060	Childbirth and adoption (Info)
TCM0112040	Childcare - calculating weekly charges (Info)
TCM0032160	Childcare changes
TCM0112060	Childcare charges - changes (Info)
TCM0112080	Childcare charges - payment (Info)
TCM0112020	Childcare element of WTC (Introduction)
TCM0112100	Childcare element (WTC) - entitlement (Info)
TCM0112120	Childcare provided in child's home - England (Info)
TCM0112140	Childcare provided in child's home - Wales (Info)
TCM0032180	Children and qualifying young persons (Info)
TCM0304200	Children of tax credits customers undertaking FTNAE in EEA
TCM0062240	Children - 18 or more on claim
TCM0094040	Claim form - income and childcare sections - assisting customers
TCM0062280	Claim forms with attachments - sifting at Netherton
TCM0138020	Claim or work item - action to take before processing
TCM0074020	Collecting documents (Info)
TCM0092020	Complaints handling (Introduction)
TCM0092040	Complaints handling - all areas except CSSG (Info)
TCM0284140	Complex International case - identify
TCM0284220	Complex cases - manual payments - issuing听听
TCM0284280	Complex cases - manual renewal payments
TCM0284240	Complex cases - manual renewal听
TCM0284320	Complex cases - payment and accounting
TCM0284385	Complex cases - removing second adult element post award
TCM0284392	Complex cases - renewals - annual declaration - not returned or returned undelivered
TCM0284394	Complex cases - renewals - annual declaration - returned / Unprocessed S17 work list item created
TCM0284395	Complex cases - renewals -National Insurance check
TCM0284396	Complex cases - renewals - customer contact after manual Statement of Account issued
TCM0284398	Complex cases - renewals - income - actual income provided after estimated income
TCM0284400	Complex cases - state nationals covered by international agreements
TCM0304250	Complex overpayments - manual action
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0062320	Compliance allegation referrals
TCM0300040	Confused ID
TCM0094060	Contact from customers (Info)
TCM0094080	Contacting customers
TCM0094100	Contacting employers
TCM0136540	Correspondence cannot be traced to claim听听
TCM0062340	Cross-border claims (Info)
TCM0304300	Customer living in the Other Member State and claiming family benefits following the death of a worker in the UK
TCM0062360	Crown servants (Info)
TCM0046080	CTC - changes to nomination / payment frequency听听
TCM0036085	Customer or partner is serving a prison sentence or on remand
TCM0036095	Customer in receipt of Carer鈥檚 Allowance
TCM0036090	Customer is serving a prison sentence and Child Tax Credit is in payment

D

Link to TCM page	Alphabetical Title - D
TCM0032220	Date of birth - correction听听
TCM0032260	Date of birth - incorrect and makes child 21 or older听听
TCM0064020	Date of claim - identification (Info)
TCM0038100	Death of a child - new claims
TCM0038160	Death of a child - Priority 1 team only
TCM0038180	Death of a child - identified in the national media Priority 1 team only
TCM0038200	Death of a child - referrals to Priority 1 team
TCM0038220	Death of a child - reporting to TCO
TCM0040020	Death of a customer - Priority 1 team only
TCM0040060	Death of a customer - referrals to Priority 1 team (Info)
TCM0040100	Death of a customer - reporting to TCO听
TCM0122020	Death of customer or child - eligibility (Info)
TCM0042160	Deleting details
TCM0304350	Derived Rights
TCM0212040	Direct payments - account types (Info)
TCM0212060	Direct payments - cancelling and re-issuing
TCM0212100	Direct payments - no account (Info)
TCM0212160	Direct payments - payment arranging (next day / same day)
TCM0212180	Direct payments - Bank liaison - Bacs payments and recalls (Info)
TCM0212200	Direct payments - relevant period (Info)
TCM0212220	Direct payments - suspension reasons - setting and removing
TCM0212250	Direct payments - TC1088 letter issued - customer query
TCM0212280	Direct payments - validate large payments
TCM0212300	Direct payments - wrong payment cancelled
TCM0022160	Disability - backdating eligibility (Info)
TCM0022200	Disability - backdating following award of qualifying disability benefit
TCM0022180	Disability - backdating requests (Info)
TCM0122040	Disability - eligibility (Info)
TCM0122050	Disability - patients in hospital
TCM0113055	Disability - pre-award checks
TCM0122060	Disability - prescribed disabilities (Info)
TCM0122080	Disability - qualifying benefits and fast track procedure (Info)
TCM0122100	Disability - severe disability element (Info)
TCM0042200	DLA / PIP / AA / AFIP entitlement - Start Stop notifications of disability changes
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0032280	Duplicate child or young person / Child or young person incorrectly on claim or award

E

Link to TCM page	Alphabetical Title - E
TCM0022240	Earlier claim - establishing evidence
TCM0286510	Early Targeted Action - Penalty Debt Recovery
TCM0118060	Earnings (Info)
TCM0304400	EEA involvement - adding a child or qualifying young person post award
TCM0064040	Effective date - determine听
TCM0042240	Effective date of a change of circumstances (Info)
TCM0072080	Eligibility query
TCM0124080	Employed at the date of claim (Info)
TCM0126040	Employed earners (Info)
TCM0118080	Employment income (Info)
TCM0118020	Employment income (Introduction)
TCM0118100	Employment income sources - previous year (Info)
TCM0126060	Employment schemes (Info)
TCM0048120	Employment started
TCM0048105	ESA/PC awarded/in payment customer working 16 or more hours a week
TCM0048110	ESA/PC in payment customer no longer entitled to WTC
TCM0042260	Establish if a change can be made听
TCM0342020	Establish if a change can be made to an in year finalisation claim (STC)
TCM0304450	Exchange rates - deciding
TCM0202020	Exemption certificate - exceptions
TCM0202080	Exemption certificate - health costs
TCM0118120	Expenses and benefits in kind - previous year (Info)

F

Link to TCM page	Alphabetical Title - F
TCM0036100	Family break-up (Info)
TCM0064080	Family change of circumstances - claim received after (Info)
TCM0042300	Family changes (Info)
TCM0122120	Family membership - eligibility (Info)
TCM0136020	Fast Track (IS, JSA, ESA) - new child claims
TCM0136040	Fast Track (IS, JSA, ESA) - WTC claims
TCM0220050	1st Specified Date action
TCM0046120	Foreign bank account closure听听
TCM0064100	Foreign bank account request听听
TCM0124100	Foster carers and Kinship carers (Info)
TCM0034040	Full-time non-advanced education or approved training - continuing
TCM0034080	Full-time non-advanced education or approved training - leaving
TCM0034120	Full-time non-advanced education or approved training - left and registered with qualifying body
TCM0034160	Full-time non-advanced education or approved training - returning
TCM0318020	Functions
TCM0064160	Further information supplied by customer
TCM0042320	Future-dated change of circumstances (Info)

G

Link to TCM page	Alphabetical Title - G
TCM0124120	Gaps in employment (Info)
TCM0036140	Gender - notification received of acquired gender (Info)
TCM0136160	Good cause - renewals

H

Link to TCM page	Alphabetical Title - H
TCM0214060	Hardship - clerical top-up after referral from DMB - TCO only听
TCM0214100	Hardship - manually backdating payment adjustments听
TCM0214120	Hardship - overview of claims and overpayment recovery (Info)
TCM0218020	Hardship -听referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
TCM0202100	Health costs refund
TCM0204020	Healthy Start vouchers
TCM0204060	Healthy Start vouchers - exemption certificate not automatically issued听
TCM0204100	Healthy Start vouchers - Healthy Start Issuing Unit enquiries听
TCM0204160	Healthy Start vouchers - manual issue of enquiries
TCM0204180	Healthy Start vouchers - temporary reference number cases
TCM0048180	Hours - increase/decrease
TCM0048200	Hours Worked warning message
TCM0346400	Household breakdown - one reply received to IYS17
TCM0044040	Household change - customer/child in more than one award听听Household Notes - deletion
TCM0152140	Household Notes - establishing dates of non-retained notes (Info)
TCM0186120	Household RLS work list
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

I

Link to TCM page	Alphabetical Title - I
TCM0094120	Identity confirmation
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0124140	Illness, incapacity or limited capability for work (Info)
TCM0128040	Immigration control - exclusion exemptions (Info)
TCM0128020	Immigration control - not subject to (Info)
TCM0128060	Immigration status (Info)
TCM0136170	In and Out of Work (IS, JSA, ESA) - Income Intervention
TCM0136175	In and Out of Work (IS, JSA, ESA) - TC2006 letter issued - Customer queries
TCM0136165	In and Out of Work (IS, JSA, ESA) - WTC claims
TCM0112160	Incapacitated partners (Info)
TCM0064170	Incapacity Benefit (+IS) Reassessment - customer starts work before the effective date of claim
TCM0064175	Incapacity Benefit (+IS) Reassessment - new claims
TCM0120040	Income - benefits (Info)
TCM0120060	Income - foreign (Info)
TCM0120080	Income- investments (Info)
TCM0120100	Income - miscellaneous (Info)
TCM0120120	Income - notional (Info)
TCM0120020	Income - other than earnings (Introduction)
TCM0120140	Income - pensions (Info)
TCM0120160	Income - property (Info)
TCM0120180	Income - students (Info)
TCM0116060	Income calculation - general deductions (Info)
TCM0116080	Income calculation - general disregards (Info)
TCM0116100	Income calculation - general rules (Info)
TCM0116020	Income calculation听
TCM0044060	Income changes
TCM0132360	Income limits - award notice and auto-renewal notice (Info)
TCM0132380	Income limits - calculation (Info)
TCM0132400	Income limits - calculation of end of year limits (Info)
TCM0076100	Incomplete Applications work list - same sex couples (on or after 05/12/05)
TCM0076040	Incomplete Applications work list听
TCM0076080	Incomplete Applications work list helpcard
TCM0134220	Incorrect details - identifying
TCM0134260	Incorrect personal information held on computer
TCM0134300	Incorrect personal information held on computer - line manager action
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0240130	Informed choice work list
TCM0064180	Intelligent Manual Capture - desk aid
TCM0064200	Intelligent Manual Capture - Disability element
TCM0064240	Intelligent Manual Capture - Information capture and processing
TCM0124160	Intensive activity periods (Info)
TCM0064300	Intermediaries and representatives (TCO only)
TCM0287020	International (Introduction)
TCM0306200	International pre-award claims - Crown servants
TCM0306300	International pre-award claims - EEA nationals with no abroad involvement
TCM0306400	International pre-award claims - incomplete applications with abroad involvment
TCM0306100	International pre-award claims - initial action
TCM0306450	International pre-award claims - qualifying benefits
TCM0306500	International pre-award claims - rest of the world
TCM0044080	Invite fresh claim
TCM0012140	In-year adjustments appeals
TCM0346000	In-year finalisation (STC)
TCM0064340	Isle of Man and Channel Islands

L

Link to TCM page	Alphabetical Title - L
TCM0052040	Left main job, has other jobs
TCM0052060	Left main job, has other jobs, started new main job outside seven days
TCM0052100	Left main job, has other jobs, started new main job within seven days
TCM0052160	Left main job, started new main job outside seven days
TCM0052200	Left main job, started new main job within seven days
TCM0052240	Left main job, not starting new job
TCM0316020	Letters and forms
TCM0136240	List A - adding cases
TCM0066020	Logging claims
TCM0066060	Lone Parent Obligation - customer starts work before effective date of claim
TCM0066080	Lone Parent Obligation - new claims
TCM0219020	Loss of benefit sanctions
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

M

Link to TCM page	Alphabetical Title - M
TCM0152160	Maintain Household Notes function (Info)
TCM0014020	Mandatory Reconsideration - initial action (Appeals)
TCM0014030	Mandatory Reconsideration process (Appeals)
TCM0022320	Manual calculation - backdating
TCM0066100	Manual capture helpcard
TCM0220090	Manual payment - Offset manual payment
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0094180	Manual reminder cycle - post award (AG)
TCM0094200	Manual reminder cycle - pre award (AG)
TCM0288520	Manually paying WTC and CTC together
TCM0288560	Manually paying WTC听 -International claims - manually paying WTC
TCM0288580	Manually paying WTC upfront - International claims - preparing case to pay WTC听 and CTC听
TCM0288540	Manually paying WTC upfront - International claims - E400 series forms or SEDS returned from Other Member State
TCM0266020	Mismatch Team (Introduction)
TCM0266060	Mismatch Team - Phase 1 - issue TC603 (Auto-Renewal) (AG)
TCM0266100	Mismatch Team - Phase 1 - issue TC603 (Reply Required) (AG)
TCM0266140	Mismatch Team听 - Phase 2 - process returned TC603D (AG)
TCM0266180	Mismatch Team听 - Phase 3 - amend and issue (AG)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0126080	More than one employment (Info)
TCM0044100	More than one husband or wife (Info)
TCM0289020	Multi-agency - information disclosure to outside bodies

N

Link to TCM page	Alphabetical Title - N
TCM0136300	National Insurance (NI) credits where customers claim misdirection
TCM0036200	Name - customer name/title too long or spelling mistake
TCM0034240	Name change - child
TCM0036160	Name change - customer听
TCM0126100	New jobs (Info)
TCM0136280	NHS WAT - National Health Service Widening Access Trainee (NHS WAT)
TCM0136285	NHS WAT - National Health Service Widening Access Trainee (NHS WAT) Sensitive cases
TCM0300060	NINO - Isle of Man
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0066120	NINO incorrectly entered during capture (Info)
TCM0136340	NINO investigation case management听
TCM0066140	NINO provision and verification (Info)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0136420	NIRS exceptions
TCM0050020	No longer lives/works in UK (Info)
TCM0136590	No trace of claim - TC600
TCM0152020	Notes - recording and viewing (Introduction)
TCM0184060	Notices - applicant notice queries
TCM0184100	Notices - issuing manual notices
TCM0184140	Notices - re-issue
TCM0184150	Notices - manual correspondence team
TCM0044120	Notifying a change (Info)
TCM0192040	NTC listing - PXCE listing - Netherton only
TCM0192060	NTC listing - PX8P CY and PY cases
TCM0194020	NTC listing - Renewals (Introduction)
TCM0196020	NTC listing - Renewals (Introduction)
TCM0194060	NTC listing - Unfinalised S17 work list (Info)
TCM0194080	NTC listing - Unfinalised S17听 - Appeal only (AG)
TCM0194100	NTC listing - Unfinalised S17听 - Awaiting change of circumstances (AG)
TCM0194120	NTC listing - Unfinalised S17听 - Compliance, SCO or Inhibited (AG)
TCM0194040	NTC listing - Unfinalised S17听 听- initial action
TCM0194140	NTC listing - Unfinalised S17听 - Man Fin (AG)
TCM0194160	NTC listing - Unfinalised S17听 听- Man Fin and Ren (AG)
TCM0194180	NTC listing - Unfinalised S17听 听- Multi Entry (AG)
TCM0194200	NTC listing - Unfinalised S17听 - Not Past 1SD (AG)
TCM0194220	NTC listing - Unfinalised S17 - Not Past 2SD (AG)
TCM0194240	NTC listing - Unfinalised S17 - Unprocessed change of circumstances (AG)
TCM0194260	NTC listing - Unfinalised S17听 - Verification failures (AG)
TCM0196060	NTC listing - Unprocessed S17 work list (Info)
TCM0196080	NTC listing - Unprocessed S17听 - Appeal or Complex only (AG)
TCM0196100	NTC listing - Unprocessed S17听 - Compliance, SCO or Inhibited (AG)
TCM0196120	NTC listing - Unprocessed S17听 - Duplicate (AG)
TCM0196140	NTC listing - Unprocessed S17听 - Incompatible- benefit only (AG)
TCM0196160	NTC listing - Unprocessed S17 - Incompatible - earnings and benefits (AG)
TCM0196180	NTC listing - Unprocessed S17听 听- Incomplete or No PY-1 only (AG)
TCM0196040	NTC listing - Unprocessed S17 - initial action
TCM0196200	NTC listing - Unprocessed S17 - Late (AG)
TCM0196220	NTC listing - Unprocessed S17 - Multi Entry (AG)
TCM0196240	NTC listing - Unprocessed S17 - PY-1 Incompatible (AG)
TCM0196260	NTC listing - Unprocessed S17 - Superseded, Ceased joint reply, Ceased other income (AG)
TCM0196280	NTC listing - Unprocessed S17听 - Terminated only (AG)
TCM0196300	NTC listing - Unprocessed S17 - Unprocessed change of circumstances (AG)听
TCM0196360	NTC listing - Unprocessed S17 - Verification failures -'Navigate' toolbar option unavailable
TCM0196340	NTC listing - Unprocessed S17 - Verification failures (AG)
TCM0034260	Nursery Education Grant (Info)

O

TCM Page link	Alphabetical Title - O
TCM0126120	On duty and on call (Info)
TCM0305100	Other Member States - contact
TCM0305200	Other Member States - request a reimbursement of a family benefit
TCM0224020	Overpayments (Introduction)
TCM0224040	Overpayments - bankrupt or sequestrated customers (Info)
TCM0224140	Overpayments - calculate and remit (cases suspended on or after 30/10/06)听
TCM0224160	Overpayments - cashcheques posted to wrong year
TCM0224200	Overpayments - certificate of debt - explanation
TCM0224220	Overpayments - certificate of debt
TCM0224260	Overpayments - changes to be reported within a month (Info)
TCM0224340	Overpayments - COP 26 exceptional circumstances -听Higher Officers only
TCM0224280	Overpayments - COP 26 responsibilities (Info)
TCM0226020	Overpayments - death of a customer
TCM0226040	Overpayments - direct recovery action
TCM0226080	Overpayments - disputed liability following household breakdown
TCM0226090	Overpayments - disputed overpayments - A to Z of guidance (Info)
TCM0226190	Overpayments - disputed overpayment - establish three month time limit
TCM0226100	Overpayments - disputes and manual suspensions - register and maintain
TCM0226240	Overpayments - explanations - referral or letter received
TCM0228040	Overpayments - four-week run-on - exceptions
TCM0228060	Overpayments - four-week run-on - pay by user requested payment
TCM0228080	Overpayments - four-week run-on - post-finalisation of payments (Info)
TCM0228120	Overpayments - HMRC and customer responsibilities (Info)
TCM0228200	Overpayments - Individual Voluntary Arrangement reported
TCM0228220	Overpayments - notional entitlement (Info)
TCM0228260	Overpayments - notional entitlement - household breakdown reported late
TCM0230060	Overpayments - remissions - make or cancel
TCM0230180	Overpayments - review disputed overpaymants
TCM0230240	Overpayments - RPT020 received from Jobcentre Plus - TCO only听
TCM0230300	Overpayments - unissued notices - CSSG DOP/Complaint/Appeals staff

P

TCM Page Links	Alphabetical Title - P
TCM0232020	Payment profile - accounting (Info)Payment profile - award entitlement (Info)
TCM0232040	Payment profile - direct payments schedule (Info)
TCM0232160	Payment profile - family regular payment day (Info)
TCM0232180	Payment profile - general (Info)
TCM0232200	Payment profile - how payments are profiled (Info)
TCM0232220	Payment profile - nil awards (Info)
TCM0232240	Payment profile - payment frequency (Info)
TCM0232260	Payment profile - payment method (Info)
TCM0232280	Payment profile - payment schedules (Info)
TCM0232320	Payment profile - recipients (Info)
TCM0232340	Payment profile - rounding difference (Info)
TCM0232360	Payment profile - suspended payments (Info)
TCM0232380	Payment profile - underpayments and overpayments (Info)
TCM0236020	Payment returned or not received (Introduction)
TCM0236100	Payment returned
TCM0138460	Pension Centres
TCM0066180	Personal acting bodies - Incomplete Applications work list items
TCM0066200	Personal acting bodies - referral from Contact Centre or correspondence
TCM0290150	Persons From Abroad team - Pre award claims - Customers are subject to immigration control
TCM0290155	Persons From Abroad team - Pre-award claims - joint claim -one customer is subject to immigration control no child responsibility
TCM0290156	Persons From Abroad team - Pre award claims - Customers who do not have immigration status but have a British national child.
TCM0290160	Persons From Abroad team - Refugee backdating
TCM0050080	Place of work history - ending (AG)
TCM0050100	Place of work history - entering
TCM0304050	Post-award change of circumstances - lead-in
TCM0292020	Post Office card account - Central POca Team only. Archived 25/02/2021
TCM0294020	Post Room - initial action
TCM0294040	Post Room - Miscellaneous Cash Clerk action
TCM0294060	Post Room - Valuables action
TCM0234020	Potential entitlement (Introduction)
TCM0234040	Potential entitlement - maintain (Info)
TCM0234080	Potential entitlement - release (AG)
TCM0234100	Potential entitlement - review queries
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0290155	Pre-award claims - joint claim - one customer is subject to immigration control - no child responsibility
TCM0076170	Pre-award - full-time non-advanced education check
TCM0076180	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0069015	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0069020	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0069025	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0069030	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0069050	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0069060	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0066280	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0284440	Prisoners - change of circumstances (Info)
TCM0066320	Progress update requested by customer (AG)
TCM0044160	PY-1 or earlier changes (AG)
TCM0044170	PY-2 or earlier changes - manual calculation

Q

TCM page link	Alphabetical Title - Q
TCM0114100	Qualifying young person leaves FTE - date CTC is paid (Info)

R

TCM page link	Alphabetical Title - R
TCM0220100	R92TC completion
TCM0298140	Rapid Data Capture - claim image retrieval - Netherton only (AG)
TCM0132420	Rates and thresholds (Info)
TCM0126160	Recognised cycles of work (Info)
TCM0126140	Recognised, customer, or other, holidays (Info)
TCM0022340	Refugees - backdating (Info)
TCM0070020	Rejecting a claim (Introduction)
TCM0070040	Rejecting a claim during capture
TCM0070100	Rejection due to a verification failure
TCM0126180	Remunerative meal breaks or refreshment breaks (Info)
TCM0126200	Remunerative work - general (Info)
TCM0260020	Renew (Info)
TCM0260120	Renewals - attachments - P60
TCM0258020	Renewals - change of circumstances - where to notify (Info)
TCM0260140	Renewals - clerical cases - handling
TCM0258080	Renewals - family break-up - TCO only
TCM0260240	Renewals - finalise (Info)
TCM0260260	Renewals - finalise and renew (Info)
TCM0262050	Renewals - household breakdown - one reply scan
TCM0262060	Renewals - household breakdown - restore requested
TCM0262020	Renewals - household breakdown (Info)
TCM0262080	Renewals - income check
TCM0262100	Renewals - Inhibit signal - manually set and unset (Info)
TCM0262120	Renewals - initial action
TCM0262160	Renewals - late correspondence - identify (AG)
TCM0262200	Renewals - late correspondence - processing (AG)
TCM0262220	Renewals - Manage Finalisation function (Info)
TCM0258100	Renewals - non-auto renewal cases (Info)
TCM0258120	Renewals - notices
TCM0262230	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0262260	Renewals - restore terminated renewal
TCM0258160	Renewals - RLS markers (Info)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0258180	Renewals - self-employed income changes (Info)
TCM0264060	Renewals - specified dates (Info)
TCM0264080	Renewals - Statement of Account (Info)
TCM0264100	Renewals - terminate (Info)
TCM0264120	Renewals - terminated renewals - identify (Info)
TCM0264160	Renewals - terminating Unprocessed S17 work items
TCM0264220	Renewals - unfinalised awards
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0012180	Renewals Terminated - appeals identification
TCM0264180	Renewals termination - correspondence
TCM0128160	Residence requirements - exemptions (Info)
TCM0128080	Residence, presence and right to reside - general (Info)
TCM0128100	Residence, presence and right to reside - presence (Info)
TCM0128120	Residence, presence and right to reside - residence (Info)
TCM0128140	Residence, presence and right to reside - right to reside (Info)
TCM0134620	Resolve DWP alerts (Introduction)
TCM0134640	Resolve DWP alert type 3000 and 3002 - non-match on NINO
TCM0134700	Resolve DWP alert type 3064 - date of death
TCM0070140	Resurrecting rejected claims听
TCM0074060	Retrieval and return of casepapers
TCM0307100	Right to reside - general
TCM0307200	Right to reside - change of circumstances
TCM0307300	Right to reside - establish if there is enough information
TCM0343020	RLS - dealing with a returned In Year S17 notice or non-issue of an IYS17 notice due to RLS
TCM0184200	RLS items - post award / Annual Declaration
TCM0184220	RLS items - pre-award
TCM0184240	RLS items - rejected or withdrawn claims
TCM0184180	RLS items - undelivered notices

S

TCM Page link	Alphabetical Title - S
TCM0044200	S19 - Priority 1 or Mismatch team change of circumstances (AG)
TCM0118140	Salary sacrifice (Info)
TCM0068020	Same sex couples - late capture of claims received before 05/12/05听
TCM0074080	Scanned image referral - Netherton only听
TCM0122180	Second adult element (Info)
TCM0126220	Self-employed earners (Info)
TCM0118180	Self-employed income (Info)
TCM0118160	Self-employed income (Introduction)
TCM0044220	Signals history - correcting effective date听
TCM0044260	Signals history - correcting start/end dates听
TCM0034280	Signals history (child signals only) - correcting effective date听
TCM0034320	Signals history (child signals only) - correcting start and end dates听
TCM0288610	Specialist Areas - proof of Benefits Requests (one off requests): IAA Team Only
TCM0300220	Specialist Trace Unit - IT systems (Info)
TCM0118220	Specific payments excluded from income (Info)
TCM0118200	Specific payments/Benefits included as income (Info)
TCM0124180	Sports awards (Info)
TCM0154020	Standardised Messages (Introduction)
TCM0154040	Standardised Messages - How to use
TCM0154060	Standardised Messages - index
TCM0154040	Standardised Messages - A - Appeals
TCM0156040	Standardised Messages - B - Backdating
TCM0156060	Standardised Messages - C - Complaints
TCM0156080	Standardised Messages - D - DWP benefits / Checkbrick
TCM0158020	Standardised Messages - E - Enquiry Centres and Contact Centres
TCM0158040	Standardised Messages - F - Incorrectly-ended cases and No Trace cases
TCM0158060	Standardised Messages - G - Mismatches
TCM0160020	Standardised Messages - H - Verification failures
TCM0160040	Standardised Messages - I - International / Isle of Man and Channel Islands
TCM0162020	Standardised Messages - J - Third party enquiries / Foreign documents
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0162060	Standardised Messages - L - Incompletes
TCM0162080	Standardised Messages - M - Miscellaneous general correspondence
TCM0164040	Standardised Messages - N - Change of circumstances (other)
TCM0164020	Standardised Messages - N - Change of circumstances (physical)
TCM0166020	Standardised Messages - O - Overpayments (codes from听OA听to听OM)
TCM0166040	Standardised Messages - O - Overpayments (codes from ON to听OZ)
TCM0168020	Standardised Messages - P - Payments (codes from听PA听to听PM)
TCM0168040	Standardised Messages - P - Payments (codes from听PN to听PZ)
TCM0170020	Standardised Messages - Q - Manual capture
TCM0170040	Standardised Messages - R - Resolution
TCM0172020	Standardised Messages - S - Renewals (codes from听SA听to听SD)
TCM0172040	Standardised Messages - S - Renewals (codes from听SE to听SI)
TCM0172060	Standardised Messages - S - Renewals (codes from听SJ to听SS)
TCM0172080	Standardised Messages - S - Renewals (codes from听ST to听SZ)
TCM0174020	Standardised Messages - T - Stopping Tax Credits
TCM0174040	Standardised Messages - U - Compliance
TCM0174060	Standardised Messages - V - Valuables
TCM0174080	Standardised Messages - W - Debt Management
TCM0176020	Standardised Messages - X - Miscellaneous
TCM0176040	Standardised Messages - Y - Employer Liaison Team / Payment via Employer
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0050160	Started new job in addition to main job
TCM0012220	Statement of Account appeals
TCM0330000	Stopping tax credits (STC)
TCM0342000	Stopping tax credits (STC) - Change of circumstances
TCM0074140	Storage - preparing and sending documents
TCM0124200	Strike action
TCM0124220	Strike periods (Info)
TCM0138220	Subject Access Requests - checking the SAR
TCM0138230	Subject Access Requests - requesting CSSG documents
TCM0138260	Subject Access Requests - printing the SAR
TCM0138280	Subject Access Requests - registering the SAR
TCM0240160	Suspended Overpayments work list
TCM0240200	Suspended Payments work list
TCM0124240	Suspensions from work (Info)

T

TCM Page Link	Alphabetical Title - T
TCM0118240	Taxable earnings adjustments (Info)
TCM0072120	Taxable social security benefits (AG)
TCM0069120	TC1094 letter issued - customer queries
TCM0236140	TC241 declaration received
TCM0126240	Term time workers (Info)
TCM0068080	Trace employer (Info)
TCM0068100	Trace employer (AG)
TCM0124260	Trainees (Info)
TCM0094260	Typetalk (Info)

U

TCM Page Link	Alphabetical Title - U
TCM0068160	Unauthorised access to a claim
TCM0268040	Unfinalised multi-years - Stage 1 - PY claims in provisional payment (AG)
TCM0268080	Unfinalised multi-years - Stage 2 - Terminate and invite new claim (AG)
TCM0268160	Unfinalised multi-years - Stage 2b - Not four-weekly paid - terminate and invite new claim (AG)
TCM0270020	Unfinalised S17 work list - Appeal
TCM0270040	Unfinalised S17 work list - Awaiting change of circumstances
TCM0270060	Unfinalised S17 work list - Compliance, SCO or Inhibited only
TCM0270080	Unfinalised S17 work list - Inhibited 2SD
TCM0270100	Unfinalised S17 work list - initial action
TCM0270120	Unfinalised S17 work list - Man Fin and Man Fin & Ren
TCM0270140	Unfinalised S17 work list - Multi-entry
TCM0270160	Unfinalised S17 work list - Not past 1SD
TCM0270180	Unfinalised S17 work list - Not past 2SD
TCM0270200	Unfinalised S17 work list - Unprocessed change of circumstances
TCM0270220	Unfinalised S17 work list - Verification failure
TCM0270240	Unfinalised S17 work list - work list reasons
TCM0044320	Unmatched change or correction
TCM0124280	Unpaid Leave (Info)
TCM0054120	Unprocessed Change of Circumstances helpcard
TCM0054100	Unprocessed Change of Circumstances work list - address changes (UK) (AG)
TCM0054060	Unprocessed Change of Circumstances work list
TCM0272060	Unprocessed S17 work list - AA action - change of circumstances
TCM0272080	Unprocessed S17 work list - AA action - verification failure
TCM0272100	Unprocessed S17 work list - Appeal only
TCM0272110	Unprocessed S17 work list - Complex only
TCM0272120	Unprocessed S17 work list - Compliance, SCO or Inhibited only
TCM0272140	Unprocessed S17 work list - Duplicate
TCM0272160	Unprocessed S17 work list - Finalised and Terminated
TCM0272180	Unprocessed S17 work list - Finalised only
TCM0272200	Unprocessed S17 work list - Incompatible
TCM0272220	Unprocessed S17 work list - Incomplete, Unsigned and No PY-1
TCM0272240	Unprocessed S17 work list - Late
TCM0272280	Unprocessed S17 work list - Multi-entry
TCM0272300	Unprocessed S17 work list - NINO, P marker or 1SD not present
TCM0272210	Unprocessed S17 work list - RTI Incompatible
TCM0272340	Unprocessed S17 work list - S17 logged
TCM0272380	Unprocessed S17 work list - Terminated only
TCM0272400	Unprocessed S17 work list - Unprocessed change of circumstances
TCM0272440	Unprocessed S17 work list - Verification failure听
TCM0272480	Unprocessed S17 work list - work items - reasons (Info)
TCM0272460	Unprocessed S17 work list - work items - regeneration (Info)
TCM0272020	Unprocessed S17 work list (Info)
TCM0220110	User Requested Payment (URP) determine if it can be paid by Bacs

V

TCM Page Link	Alphabetical Title - V
TCM0302280	Valuable items
TCM0302020	Valuables team (Introduction)
TCM0080020	Verification Failures work list (Info)
TCM0080040	Verification Failures - bank accounts - foreign (Info)
TCM0080060	Verification Failures - bank accounts - foreign (AG)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0080180	Verification Failures - Compliance activity (AG)
TCM0300240	Verification failures - deceased adult
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0080260	Verification Failures - identify VF Rules 3, 4, 5 linked to renewals (AG)
TCM0080300	Verification Failures - inform DWP or Department for Communities (DfC)听of award details where there is IS, JSA or ESA interest
TCM0080340	Verification Failures - new claim identified as renewals linked (AG)
TCM0078020	Verification Failures work list - definitions for Rules 1 to 12 (Info)
TCM0078060	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0078140	Verification Failures work list - Rule 2b - Child deceased
TCM0078180	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0078220	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0078300	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0078320	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0078340	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0078360	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0078380	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0078390	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0078400	(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM0078420	Verification Failures work list - Rule 5 - Child in current NTC award (post award)
TCM0078440	Verification Failures work list - Rule 5 - Child in current NTC award (pre-award)
TCM0078460	Verification Failures work list - Rule 6 - Bank account / Sort code invalid
TCM0078500	Verification Failures work list - Rule 7/8 - Employer reference/name not matched听
TCM0078560	Verification Failures work list - Rule 9/10/11 - No PC, IS, JSA or ESA entitlement
TCM0078600	Verification Failures work list - Rule 12 - Residency criteria not met (pre-award)Verification Failures work list - Rule 12 - Residency criteria not met (post award)
TCM0138520	View Claim Summary function (Info)
TCM0152180	View Household Notes function (Info)
TCM0138120	Visual Impairment

W

TCM Page Link	Alphabetical Title - W
TCM0138160	Welsh language
TCM0044340	What is a change of circumstance? (Info)
TCM01317020	When to access a system
TCM0139020	Withdrawing from tax credits
TCM0126260	Work for, or in expectation of, payment (Info)
TCM0126280	Work likely to continue (Info)
TCM0140160	Work lists - action dates (Info)
TCM0140180	Work lists - filtering and sorting (Info)
TCM0140200	Work lists - managing (Info)
TCM0140220	Work lists - Next Action function (Info)
TCM0140240	Work lists - overview (Info)
TCM0140260	Work lists - printing (Info)
TCM0140280	Work lists - viewing (Info)
TCM0140020	Work lists handling (Introduction)
TCM0140040	Work lists items - allocation (Info)
TCM0140060	Work lists items - deletion (Info)
TCM0140080	Work lists items - displaying linked items (Info)
TCM0140100	Work lists items - retaining (Info)
TCM0140120	Work lists items - transferring (Info)
TCM0140140	Work lists statistics - displaying (Info)
TCM0370160	Work lists (unprocessed) - appeal only
TCM0126300	Work normally done (Info)
TCM0126300	Working at home (Info)
TCM0126320	Working for 16 hours or more weekly (Info)
TCM0114120	Working Tax Credit entitlement (Info)
TCM0046160	WTC - changes to nomination / payment frequency听听

Y

TCM Page Link	Alphabetical Title - Y
TCM0126340	Yearly cycle of work (Info)