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You’ll need to know which service was used to make the claim. Check your email or letter if you’re not sure.

You can use a paper form to respond instead if you cannot use the online service.

If the claim was made using the Online Civil ÒÁÈËÖ±²¥ Claims service

You’ll need to create an account to respond to the claim.

You’ll need your claim number and security code. Your claim number will include ‘MC’.

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Get help using the Online Civil ÒÁÈËÖ±²¥ Claims service

Contact Civil ÒÁÈËÖ±²¥ Claims.

If the claim was made using the ÒÁÈËÖ±²¥ Claim Online service

You need a Government Gateway user ID and password to respond to the claim. If you do not have a user ID, you can create one before you respond to the claim.

You’ll need your claim number. Your claim number will be 8 digits long and will include letters and numbers.

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Get help using the ÒÁÈËÖ±²¥ Claim Online service

Contact ÒÁÈËÖ±²¥ Claim Online.

After you’ve responded

Keep proof (for example, your bank records or a receipt from the claimant) to show you’ve paid.

If you offer to pay a different amount, the claimant will decide whether to accept it. If you defend the claim, the claimant will decide whether to proceed or withdraw the claim.