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Standards, requirements and guidance for social landlords in England on transparency, influence and accountability, including Tenant Satisfaction Measures (TSMs).
This page covers our approach to regulating landlords, including guidance on how we use and intend to use our powers, along with our Inspection plan.
To help tenants and landlords understand what is expected under the consumer standards and how landlords might deliver the outcomes of the standards.
Tenant Satisfaction Measures reports, data quality and methodology.
Outcomes landlords must deliver about engaging with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
Outcomes social landlords must deliver about the fair allocation and letting of homes and how tenancies are managed and ended by landlords.
The Regulator of Social Housing's view of how well Canterbury City Council is meeting regulatory standards.
This report examines key themes from our regulation of social landlords over the past year, covering our governance, financial viability and consumer standards.
Outcomes landlords must deliver about being open with tenants and treating them with fairness and respect so that tenants can access services, raise complaints, influence decision making and hold their landlord to account.
What is involved in regulatory judgements and gradings
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