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Find out how algorithmic tools are used in public organisations

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4 records
Organisation Department for Transport
  • A casework system which uses decision trees to assist DVLA staff in assessing the users' ability to drive based on responses to medical questionnaires inputted by the user.

  • The National Highways chatbot provides customers with an additional communication channel to get immediate answers to their questions using publicly available information (such as traffic information).

  • An algorithm to identify potential non-compliance in MOT testing, and prioritise visits to MOT garages.

  • Chatbot to filter and resolve public enquiries and where necessary, hand-off to a live advisor for further review.